Glen is the founding Managing Director of Greencross and was a co-founder and Director of Mammoth Pet Holdings Pty Ltd (Petbarn) before it merged with Greencross.

At 27, Glen bought a small vet practice in Townsville and within 10 short years, had developed five vet clinics and a large format pet store in Townsville as well as two veterinary hospitals in China. From there, he went on to build a multi-million dollar integrated pet care empire, which now operates more than 160 veterinary hospitals in Australia and New Zealand.

Greencross is also Australasia’s leading specialty pet care retailer, with more than 250 stores operating under the brand names Petbarn and City Farmers in Australia and Animates in New Zealand. The company employs over 5500 employees including veterinarians, nurses, retail team members and managers.

Glen is currently Chairman of Healthia Pty Ltd and People Infrastructure. As well as being on the board of ASX listed companies Greencross and Regeneus his favourite area of interest is helping to scale up health and allied health companies. He is actively involved with Monserrat Day Hospitals, SmartClinics medical centres, and Clinician Connect.

Glen continues to help foster early stage businesses including his Shark Tank investments through active mentoring, investing and strategic planning sessions. He regularly does public appearances and speaking engagements in the business community to share his scaling up story and his V4P message (Vision, Planning, People, Patience, Passion).

A devoted family man, Glen is married with his three daughters aged 17, 16 and 9, and still lives in Queensland. His love for animals continues with two dogs, two cats, and four horses to keep the family company.

Follow him on Twitter: @DrGlenRichards


Mandy is the CEO of Courageous leaders and as a leadership trailblazer who put courage into action to achieve significant “firsts” in her career, Mandy now inspires both men and women to be courageous in the way they lead themselves and others.

Starting her career as an audit junior straight from school at one of the Big Eight Accounting Firms she blazed a leadership trail to become the first female partner in Australia at PKF (now BDO) followed by admittance as a partner, at KPMG, Sydney in 1995. She was the first partner to take paid maternity leave in KPMG Sydney (they wrote the policy days before she went off on leave) – blazing the trail for the many female partners who now both take maternity leave AND return to a part-time partner role.

This career success was anchored in her strong business skills, ability to develop trusted relationships and the courage she brought when expressing her leadership mastery while consistently challenging the status quo.

Mandy is a passionate, energetic and inspiring speaker who captivates the audience with her style of delivering intriguing and practical content with enthusiasm and realism. Her empathetic style and ability to intimately understand the ongoing pressure faced by business leaders is clear and grounded in her personal leadership experiences.



David Caruso has been a successful SME Business owner for over 29 years.  From a sole operator based in Sydney’s Western Suburbs, David successfully grew his small business into a thriving multi million dollar a year success story.  This business was the recipient of many local and international awards including:-

  • Business Swap International Business of the Year
  • NSW & ACT Business of the Year – 2 Years
  • Australian Hire Company of the Year Award Finalist – 2 Years

David’s extensive background in the business world provides his clients with an unique advantage. His practical business growth strategies have been applied across a wide range of industries and organisations.

David’s knowledge also spans into the world of online marketing where he shares cutting edge business approaches.  This was evident when he was awarded an 14 month tender from the Australian Government to conduct an extensive series of Online Marketing seminars for Small to Medium Enterprise Business owners as part of the NBN Rollout.

He is funny, irreverent and educational and puts business principles into a vocabulary that everyday SME Business Owners readily understand.

David has recently completed his commitments as a paid advisor to the NSW Government and has recently retired from the Board of Directors for Business Swap Australia, a professional and personal development organisation dedicated to SME Business Owners.

David authored the book Cheese Pizza, a compelling story about a business owners journey for answers to tough business times of and personal relationships breakdowns.



David Smith is a chartered accountant with a technology bent. He is a board member, mentor and coach to many small and medium businesses. For over 25 years he was a practicing accountant with the firm that is now BDO, Sydney and assisted many small business. In his time with that firm he created a successful software business that was sold to MYOB in 1999.

With his partner Mark Holton, he now runs Smithink 2020 which conducts workshops and conferences for accountants including the only independent technology conference and exhibition for the accounting profession. He is a regular speaking on topics relating to the future of the accounting profession, business strategy, process improvement, innovation and the impact of technology on business.

He was the 2003 President of the Institute of Chartered Accountants in Australia and is a director of Countplus Limited, the ASX listed aggregator of accounting firms.



Mark has developed specialised skills in the area of adult education and training with extensive experience in both private and public sector industries in Australia, New Zealand, United Kingdom and North America.

Mark will work through ‘Understanding the financial consequences of every business decision before you make them using cash flow story (proprietary software)’. This is a brilliant session that helps you understand the returns that you should require from your specific business decisions and investments.

Mark sits on the Board and is Honorary Treasurer of Ronald McDonald House at the Children’s Hospital, Westmead and the Gold Coast Academy of Sport. He is also the Chairman of The New South Wales Central Coast Academy of Sport and The Donnica Clarke Foundation.


Andrew works with us on “Building a high performance team….improving your leadership skills” in his fun and dynamic working session.

He has worked with small businesses for over 30 years as a business coach and development specialist. He is a none executive director of Greencross Limited, Australia’s largest and fastest growing veterinary company; and coaches CEO’s in private companies across a range of different industries including engineering, construction, professional services and hospitality.

In that time he has helped improve practice profitability and morale in hundreds of firms across Australia, UK, and the USA.


Steven Eager has a significant executive background with numerous CEO and management roles in large accounting, legal, financial services and consulting organisations prior to founding MYP. A regular contributor at conferences and in the media, Steven has worked extensively with the SME sector.

His passion is in aligning the relationship and objectives of clients and their advisers to deliver authentic and sustainable value + outcomes. Steven’s premise is that if you are doing what most of your industry or competitors are doing, you are already in decline.  Time to think and execute differently.